The Great Frame Up

Saturday, October 9, 2010

They started our framing on Sept. 22 -- and officially finished yesterday, Oct 8. They originally estimated 6-7 working days -- it ended up being 10 working days, but they were spread across 16 real days. Still, not bad to go from bare concrete to fully framed in just over 2 weeks.

They had all the walls, internal and external, first and second floors, done in about 5 working days.

But then came the roof. Setting roof trusses took a day, then the roof sheathing, then they had to stick frame the covered porch roof.

And then yesterday, they completed their final "punch list". Monday, Benchmark Remodeling starts in with our window and door installations.

Classic Truss has done a fine job with the project -- from turning our design into engineered drawings, then a framing package, and assembling it all. My biggest frustrations with them have been a lack of communication. Sometimes, this lack of communication has caused a bit of stress, and leading me to believe there were big problems. For example, they needed 3 weeks lead time before they could be on site to start framing. When our foundation crew started work, I called Classic Truss to give them that 3 weeks notice, but no one ever returned my phone messages or email messages -- I bugged them for a week and half with no response, thinking the whole time that there was either some big problem, or they weren't going to be able to get me in their schedule, but then, I finally got ahold of the business manager who said, "oh, yeah, we got your first message over a week ago, and put you in our queue and have started the pre-assembly. We could probably be onsite early next week". Which was actually Earlier than I needed them -- but if I had just gotten a simple phone call, there would have been much less stress. These same kinds of incidents happened throughout the framing, when I would call either the business manager or crew supervisor because of some small issue I discovered, they would often take days to respond, leading me to catastrophize that they would refuse to fix it, but inevitably, they would already be taking care of the problem by the time they called back. In all, I am very happy with their work -- my only complaint is their lack of responsive communication.

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